Ff16 Privacy Policy — How We Protect Your Information

1. Information We Collect

Ff16 collects various types of information to keep the platform running smoothly and to deliver the best experience for Malaysian users. The information collected includes:

Account Information

When registering for an ff16 account, you are required to provide your full name, email address, phone number, and date of birth. This information is used to verify your identity, manage your account, and comply with applicable legal requirements.

Device & Browser Information

Ff16 automatically records technical information when you access the platform, including device type, operating system, browser type, IP address, system language, and screen resolution. This data is used solely to optimise how the platform displays on your device.

Payment Information

To process deposits and withdrawals in Malaysian Ringgit (RM), ff16 records transaction details including the payment method used (TNG eWallet, FPX, Maybank, etc.), transaction amount, and transaction time. ff16 does not store your credit card number or online banking password.

Usage Data

Activity logs such as pages visited, session duration, game preferences, and interactions with platform features are collected to help us understand how users engage with ff16 and to improve our services.

2. How We Use Your Information

All information collected by ff16 is used for legitimate and limited purposes. We use your information to:

• Creating and managing user accounts and verifying identity.
• Processing deposit and withdrawal transactions in Malaysian Ringgit (RM).
• Providing effective customer support and resolving enquiries or complaints.
• Detecting and preventing fraudulent activity, multiple account usage, or any misuse of the platform.
• Sending important notifications related to your account, transactions, or policy changes.
• Analysing usage patterns for platform improvement and a better user experience.
• Comply with legal obligations and regulations applicable in Malaysia.

Ff16 will not use your information for third-party marketing purposes without your prior consent.

3. Cookies & Tracking Technologies

Ff16 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device by your web browser.

Types of Cookies Used

• Session Cookies: Used to maintain your login session while you are active. These cookies are automatically deleted when you close your browser.
• Preference Cookies: Saves your personal preferences such as language and interface display so you don't have to reconfigure them each time.
• Analytics Cookies: Helps ff16 understand how users interact with the platform for internal improvement purposes. This data is collected in aggregate and does not identify individuals.

You can manage your cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of some ff16 platform features.

4. Data Storage & Security

Ff16 takes the responsibility of protecting users' personal information seriously. All personal data and transaction information are stored on servers secured with SSL encryption and strict access controls.

Security Measures

• All communications between your browser and ff16 servers are encrypted using the HTTPS protocol.
• Account passwords are stored in a cryptographically hashed format and cannot be read directly.
• Access to user data is restricted to authorised personnel only.
• An active security monitoring system is in place to detect any unauthorised access attempts.

Data Retention Period

Ff16 retains your personal information for as long as your account remains active or as long as necessary to provide our services. After account closure, certain records may be kept for a specified period to meet legal obligations and audit requirements.

5. Sharing Information with Third Parties

Ff16 does not sell, rent, or trade users' personal information to any third party for commercial purposes. However, there are limited circumstances where information sharing may occur:

• Payment Processors: Required transaction details are shared with local payment processors (such as FPX and TNG eWallet) solely for the purpose of processing deposits and withdrawals in RM.
• Legal Requirements: ff16 may be required to disclose user information to Malaysian authorities or regulatory bodies when mandated by law or court order.
• Technical Service Providers: Technical service providers involved in operating the platform may access necessary data on a limited basis, subject to strict confidentiality agreements.

All third parties involved in operating the ff16 platform are required to uphold data security standards equivalent to those of ff16 itself.

6. User Rights, Policy Changes & How to Contact Us

Access & Correction Rights

As an ff16 user, you have the right to access the personal information we hold about you at any time. If you find that any information is inaccurate or outdated, you may submit a correction request via our support email. ff16 will process correction requests within a reasonable timeframe.

Right to Data Deletion

You may request the deletion of your account and personal information from ff16's systems. Please note that certain records may need to be retained to fulfil legal obligations or audit requirements, even after your account has been deleted.

Changes to This Privacy Policy

Ff16 reserves the right to modify this Privacy Policy at any time. Users will be notified of any significant changes via a notice on the platform or to their registered email. The effective date of the latest version will always be displayed on this page. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.

Contact the ff16 Support Team

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach us at:

• Email: [email protected]
• FAQ Page: ff16.app/faq

Our team will endeavour to respond to all privacy-related enquiries within a reasonable timeframe.